Terms of service

Welcome to Care Aroma. These Terms & Conditions govern your access to and use of our website and the purchase of products from Care Aroma. By visiting our website or placing an order, you agree to be bound by these terms. If you do not agree with any part of these Terms & Conditions, please do not use our website or services.

1. About Care Aroma

Care Aroma provides scent diffusers and aroma oils to customers in the UAE and internationally. These Terms & Conditions apply to all users of the website, including visitors, customers, and anyone accessing or interacting with our services.

2. Use of the Website

By using this website, you confirm that:

You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
You will use the website only for lawful purposes.
You will not misuse, disrupt, or interfere with the website, its systems, or other users.

Any misuse of the website may result in restricted access or refusal of service.

3. Product Information

We make every effort to ensure that product descriptions, images, pricing, and specifications are accurate. However:

Product availability is subject to change without notice.
Minor variations in appearance or packaging may occur.
Errors or omissions may occasionally happen.

Care Aroma reserves the right to correct inaccuracies or update product information at any time without prior notice.

4. Pricing and Payments

Pricing

All prices are listed in AED unless stated otherwise.
Prices may change without notice.
Prices do not include delivery charges, customs duties, or taxes unless stated at checkout.

Payments

We accept payments through secure third-party payment gateways.
By placing an order, you authorize Care Aroma to charge your selected payment method.
Care Aroma does not store your card or payment details.

5. Orders and Shipping

Order Acceptance

Order confirmation emails acknowledge receipt of your order but do not guarantee acceptance.
We reserve the right to cancel or refuse orders due to stock limitations, pricing errors, or suspected fraudulent activity.

Shipping

UAE deliveries typically take 2–4 business days.
International delivery times vary by destination and courier service.
Delivery times are estimates and may be affected by factors beyond our control.
Care Aroma is not responsible for delays caused by customs clearance, courier issues, or force majeure events.
Care Aroma does not ship products to OFAC-sanctioned countries in compliance with UAE regulations.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Returns are accepted only for defective, damaged, or incorrectly delivered items.
Opened or used aroma oils and diffusers are non-returnable for hygiene reasons.
Approved refunds are processed to the original payment method within the applicable timeframe.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and design elements, is the property of Care Aroma or its licensors.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

8. Limitation of Liability

Care Aroma shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
We do not guarantee uninterrupted or error-free access to the website.
All products are used at the customer's discretion and responsibility.

9. Indemnification

You agree to indemnify and hold Care Aroma harmless from claims, losses, damages, or expenses arising from:

Your misuse of the website.
Violation of these Terms & Conditions.
Infringement of third-party rights.

10. Changes to These Terms

Care Aroma reserves the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon posting on the website.

11. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

12. Contact Information

Care Aroma
Email: info@carearoma.com
Phone / WhatsApp: +971 58591 4575
Address: Office No. 5, 1st Floor, Nadd Al Hamar, Dubai, United Arab Emirates