Return & Refund Policy

At Care Aroma, we want you to receive your products in good condition and as described on our website. If you receive a defective, damaged, or incorrectly delivered product, you may be eligible for a return or replacement under this policy.

Please read the following conditions before requesting a return, replacement, or refund.

1. When Can You Request a Return?

Returns are accepted only in the following situations:

• The product has a confirmed manufacturing defect.
• The product was damaged during delivery.
• You received an incorrect product or an item different from what you ordered.

All return requests are subject to review and quality checking by Care Aroma.
A return or replacement is not automatically approved when a complaint is submitted.

2. Manufacturing Defects

If you believe your diffuser has a manufacturing defect, please contact Care Aroma and provide the required order and product details.
The product may need to undergo a quality check to determine whether the issue is due to a manufacturing defect.
If the defect is confirmed, Care Aroma may provide a replacement, subject to product availability.

Important
Normal wear, accidental damage, misuse, improper handling, or issues caused by the customer are not considered manufacturing defects.

3. Damaged Products

If you receive a product that is damaged, please contact Care Aroma as soon as possible.
Our team may request information or supporting details about the condition of the product to assess the issue.
If the damage is verified, the product may qualify for a replacement in accordance with this policy.

4. Incorrect Products

If you receive an item that is different from the product you ordered, please contact Care Aroma.
After verification, the incorrect item may be eligible for replacement with the correct product.

5. Aroma Oil Return Policy

Due to hygiene and product safety considerations, opened or used aroma oils cannot be returned or refunded.
Customers should check their selected fragrance before opening the aroma oil.
Unopened aroma oils may only be considered for return if they meet the applicable conditions of this policy.

6. Diffuser Return Policy

Opened or used diffusers are not eligible for a normal return due to hygiene and safety considerations.
However, diffusers with a suspected manufacturing defect may be reviewed through our quality-check process.
If the quality check confirms a manufacturing defect, Care Aroma may provide a replacement, subject to availability.

7. Products Not Eligible for Return

A return or refund will generally not be accepted for:

• Products damaged due to customer handling or misuse.
• Products with issues caused by improper use.
• Opened or used aroma oils.
• Products returned for reasons other than a valid defect, damage, or incorrect delivery.
• Products where the reported issue is not confirmed during the quality check.

8. Replacement Policy

When a product qualifies for a replacement, Care Aroma will provide a replacement based on product availability.
If the same product is unavailable, our team will advise you on the available options.
Replacement eligibility is determined after reviewing the reported issue and, where required, completing a quality check.

9. Refund Policy

Care Aroma primarily resolves eligible product issues through replacement, subject to product availability.
Where a refund is approved under the applicable circumstances, the refund will be processed to the original payment method.
The time required for the refund to appear in the customer's account may depend on the payment method and the relevant payment provider.

10. Issues Caused by the Customer

Care Aroma does not accept returns or provide refunds for issues caused by the customer's handling, misuse, accidental damage, or improper use of the product.
We may conduct a quality check to determine the cause of the reported issue before approving a return, replacement, or refund.

11. How to Request a Return or Replacement

If you receive a defective, damaged, or incorrect product:

1. Contact Care Aroma with your order details.
2. Explain the issue with the product.
3. Provide any information or supporting details requested by our team.
4. Allow Care Aroma to review the reported issue.
5. If required, the product will undergo a quality check.
6. If the issue qualifies under this policy, Care Aroma will arrange the applicable replacement or approved refund.

Return & Refund FAQs

Can I return an aroma diffuser after using it?
Normal returns are not accepted for opened or used diffusers. However, if the diffuser has a suspected manufacturing defect, Care Aroma can review the product through a quality check.

Can I return an opened aroma oil?
No. Opened or used aroma oils cannot be returned or refunded.

What if my diffuser has a manufacturing defect?
Contact Care Aroma with your order details. The diffuser may undergo a quality check. If a manufacturing defect is confirmed, a replacement may be provided, subject to availability.

What if I receive a damaged product?
Contact Care Aroma so the issue can be reviewed. If the damage is verified, the product may qualify for a replacement.

What if I receive the wrong product?
Contact Care Aroma with your order details. After verification, the incorrect product may be replaced with the correct item.

Will I receive a refund or replacement for a defective product?
Eligible product issues are primarily resolved through replacement, subject to availability. If a refund is approved, it will be processed to the original payment method.

Can I get a refund if the problem was caused by me?
No. Products with issues caused by customer handling, misuse, accidental damage, or improper use are not eligible for a return or refund.

How does Care Aroma check a manufacturing defect?
Care Aroma may conduct a quality check to determine whether the reported issue is a genuine manufacturing defect before approving a replacement or other resolution.

Contact Us About a Return or Refund

If you have received a defective, damaged, or incorrect product and believe it qualifies under this policy, please contact the Care Aroma team with your order details.

Email: info@carearoma.com
Phone: +971 585914575