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Privacy Policy

Last updated: 20/01/2026

At Care Aroma, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you visit our website, place orders from the UAE or internationally, or communicate with us through platforms such as WhatsApp.

By accessing or using our website, you agree to the terms outlined in this policy.

Information We Collect

Personal Information

We may collect personal details when you:

  • Place an order

    This may include:

    • Name

    • Email address

    • Phone number (including WhatsApp number)

    • Billing and shipping address

    Order and payment-related information

  • Contact us through forms, email, or WhatsApp

     

Create an account or request support

By accessing or using our website, you agree to the terms outlined in this policy.

Technical & Usage Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser and device information

  • Pages visited and interaction data

  • Referral sources


    This information helps us improve website performance and user experience.



 

How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and delivering orders (UAE and international)

  • Communicating order updates, support responses, and service-related messages

  • Responding to inquiries made via WhatsApp, email, or contact forms

  • Improving our products, services, and website functionality

  • Meeting legal, accounting, and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

By accessing or using our website, you agree to the terms outlined in this policy.

WhatsApp Communication

If you contact us through WhatsApp, we may store:

  • Your phone number

  • Message history related to inquiries, orders, or support

This information is used only for customer communication and service purposes.
 WhatsApp communications are subject to WhatsApp’s own privacy policies, and we encourage users to review them separately.

By accessing or using our website, you agree to the terms outlined in this policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyze website traffic and performance

You may control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

Advertising & Analytics (Meta & Google)

We use advertising and analytics platforms such as Meta (Facebook & Instagram Ads) and Google Ads to promote our products and understand how users interact with our website.

These platforms may use cookies, pixels, or similar technologies to:

  • Measure ad performance and conversions

  • Deliver relevant advertisements

  • Analyze website usage and user behavior

Information collected through these tools may include browsing activity, device information, and interaction with advertisements. This data is processed in accordance with the privacy policies of the respective platforms.

You can manage or opt out of personalized advertising through your browser settings or the ad preferences provided by Meta and Google.

International Data Transfers

As we serve customers both within the UAE and internationally, your information may be processed or stored outside your country of residence where required for:

  • Payment processing

  • Order fulfillment

  • Website hosting and analytics

We take reasonable steps to ensure that such data is handled securely and in accordance with applicable data protection principles.

Third-Party Services

We may share limited information with trusted third parties only when necessary, including:

  • Payment gateways

  • Shipping and logistics partners

  • Website analytics and performance tools

These third parties are permitted to use your information only to perform services on our behalf and are required to safeguard it appropriately.

Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

While we strive to protect your information, no online transmission or storage method is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Maintain records required by law or business operations

When information is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate data

  • Request deletion of your data, where legally permitted

Requests can be made by contacting us using the details below.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

Contact Information

For questions regarding this Privacy Policy or how your data is handled, please contact us:

Care Aroma
📧 Email: info@carearoma.com
📞 Phone / WhatsApp: +971 585914575

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